Refund Policy

Refunds

We offer refunds if you meet the following criteria:

(1) Items must be sent in the same condition as you receive them using our return label that is provided by our customer service representatives.

(2) Email us at (kayscraftedkreations@gmail.com) (Name, Order Number, and any information of why you are requesting a refund).

We have a 30 day money back guarantee with a 30% restocking fee. Once everything is complete, we will process your refund, and it will usually take up to 5-7 business days to process through your bank.

Do not send your purchase back to the address from which it came. That warehouse does not process returns. Returns are processed in a different location. 

Returned to Sender

If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing, or insurance. There will be a 30% restocking fee taken out of the refund as well.

Sometimes the manufacturer rejects these packages, and the postal service destroys them. Sometimes, they end up lost in transit. In any case in which we do not receive the package back, we can provide a 50% store credit towards a new item.

We do not offer full refunds or replacements when customers enter the wrong shipping address.

If you provide the correct address, we will reship the order to the same address free of charge. If you want to change the address, you will need to pay the shipping and handling fee.

Order Cancellation

All of our products are printed on demand or processed, especially for each customer at the time that they order. Because of this, we can only cancel or modify orders within the first 12 hours after purchase.

Clearance Items

Items sold on clearance cannot be returned or refunded. 

Warranties

Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered. If 31+ days have gone by since your purchase was received, unfortunately, we can’t offer you a refund or replacement.

International Shipping

Customs Duties, Tax and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.

For inquiries and any other concerns, you may contact us through the following channels:

Email: kayscraftedkreations@gmail.com
Call/SMS : ✆ (850-466-6546) Mon-Fri 9am-5pm /CT